Terms & Conditions

General
  1. The service is owned and operated by Vcheck Ltd. ("VCheck", "Us", "We" and "Our"). These Terms & Conditions ("Terms") apply to your use of our website, vehicle check services, vehicle history reports, digital content, data products, APIs and any related services (together, the "Service").
  2. By purchasing, accessing or using the Service, you agree to be legally bound by these Terms. If you do not agree with these Terms, you should not use the Service.
  3. The Service provides vehicle information reports using data obtained from a range of third-party sources, public sources, official sources, commercial data providers and our own records. The Service is provided for information and guidance only.
  4. You may use the Service for personal or business purposes. If you are using the Service on behalf of a business, company, partnership or other organisation, you confirm that you have authority to bind that organisation to these Terms.
  5. The contract formed by our agreement to fulfil your request for a vehicle check is between you and us. Unless we have agreed otherwise in writing, reports are licensed to the purchaser only and may not be reproduced, resold, distributed, published, scraped, extracted, copied into another database or otherwise commercially exploited.
  6. You must not use the Service in any unlawful, fraudulent, misleading or abusive manner, or in any way that may damage, overload or impair our systems or reputation.
Nature of the Report
  1. A vehicle report is a digital information product. It is not a mechanical inspection, valuation, legal opinion, finance advice, insurance advice, provenance certificate, roadworthiness certificate or guarantee that a vehicle is safe, genuine, correctly described or free from defects.
  2. A report reflects the information available to us at the time the report is generated only. Information may change after a report is produced, including but not limited to stolen markers, insurance records, finance records, mileage records, MOT records, keeper changes, tax status, write-off records, salvage records and usage history.
  3. You must not rely solely on the information contained in a report when deciding whether to purchase, sell, finance, insure, value, advertise, repair, break, export, import or otherwise transact in relation to a vehicle.
  4. You should use our reports together with normal prudent checks, including physical inspection, VIN/chassis verification, V5C/logbook checks, MOT history checks, finance checks, service history checks, seller identity checks, independent mechanical inspection and any other checks appropriate to the value and risk of the transaction.
  5. Our reports do not confirm that a vehicle is roadworthy, mechanically sound, safe to drive, correctly repaired, legally owned by the seller, free from hidden damage or accurately represented by the seller.
Accuracy, Third-Party Data and Updates
  1. We take reasonable care to provide information accurately based on the data available to us. However, we cannot guarantee that information supplied by third-party data providers, public sources, official sources or other external sources is complete, current, accurate or error free.
  2. Where we receive information from a third party, our role is normally to process, match and present that information. We are not responsible for errors, omissions, delays, inaccuracies or outdated records held by third-party sources, except where we have failed to exercise reasonable care and skill.
  3. We take reasonable steps to update our data regularly. You accept that there may be a delay between an event occurring, the event being recorded by the relevant source, the source making that information available to us, and the information appearing in a report.
  4. We will provide you with the latest information available to us at the time of the report, but we cannot guarantee that all relevant events have already been recorded, disclosed, supplied, processed or matched.
  5. Some data sources may be unavailable, delayed, incomplete, restricted, withdrawn or changed without notice. Where this happens, a report may not include data that would otherwise have been available.
  6. If we become aware of a material error in a report, we may, at our discretion, correct, update, reissue or refund the report, subject to these Terms and your statutory rights.
Registration Marks, VINs, Cloned and Incorrect Identities
  1. Reports are generated using identifiers supplied by you, such as a registration mark, VIN, chassis number or other vehicle identifier. You are responsible for ensuring that the identifier you provide is correct.
  2. Where a vehicle displays an incorrect registration mark, false plate, cloned plate, incorrect VIN, altered VIN, missing VIN, stolen identity or other false identifier, the report may relate to a different vehicle.
  3. We cannot guarantee that the vehicle physically inspected by you is the same vehicle as the one identified in a report unless you independently verify the VIN/chassis number and other identifying details against the vehicle, V5C/logbook and other reliable records.
  4. We offer no compensation or guarantee where the vehicle you checked, inspected or purchased was displaying an incorrect, false, cloned, transferred or otherwise misleading identity at the time you used the Service, except to the extent that liability cannot lawfully be excluded.
Specific Data Types and Limitations
  1. Stolen vehicle information may only be shown where the registration number, VIN or other identifier supplied to us matches information available to us from relevant stolen vehicle data sources at the time of the report.
  2. Finance information depends on data supplied by finance and asset register providers. Finance records may be delayed, incorrectly entered, not yet removed, not disclosed to us, or recorded against different identifiers.
  3. Insurance write-off, salvage, accident and damage information depends on data supplied by insurers, salvage operators, auctions, public sources, commercial providers and other sources. Not all damaged, salvaged, repaired or written-off vehicles will appear in all data sources.
  4. Mileage information is obtained from third-party and historical records. Mileage discrepancies, odometer changes, unit changes, incorrect entries, clerical mistakes and missing records may affect the accuracy or completeness of mileage information.
  5. MOT, tax, keeper, registration and technical data may be obtained from official or public sources. Such information may be delayed, incomplete, incorrectly recorded or subject to later correction by the relevant authority.
  6. Ex-Taxi, Ex-Private Hire, Ex-Police, Ex-Ambulance, Ex-NHS, commercial use, fleet use, rental use and similar indicators are based on information available to us from participating data sources and may not identify all vehicles that have been used in such capacities.
  7. Vehicle valuations, market values, price indicators and desirability indicators are estimates only. They should not be relied upon as a guarantee of value, sale price, trade price, retail price, auction price or future market performance.
  8. Any scores, risk ratings, flags, summaries, automated assessments or recommendations are provided for guidance only. They may be generated or assisted by automated processing and must not be treated as a substitute for your own judgment or professional advice.
Your Responsibilities
  1. You are responsible for carrying out your own checks before purchasing, selling, financing, insuring or otherwise dealing with a vehicle.
  2. You should check the physical VIN/chassis number on the vehicle and ensure it matches the V5C/logbook, seller information, service records, MOT records and our report.
  3. You should not proceed with a transaction if the vehicle identity, seller identity, documentation, payment request, vehicle condition or report result gives you any reason for concern.
  4. You are responsible for the commercial decisions you make using the Service, including any decision to buy, sell, bid on, finance, insure, repair, reject or value a vehicle.
  5. You agree not to use automated software, bots, scraping tools, crawlers, scripts, browser automation, data extraction tools, reverse engineering, excessive requests or similar technologies to access, copy, monitor or extract data from the Service without our prior written consent.
  6. You agree not to interfere with, bypass, disable, reverse engineer or attempt to circumvent any security, access control, rate limiting, payment, authentication or anti-abuse feature of the Service.
Business Users
  1. Business users acknowledge that the Service is provided for informational purposes only and does not constitute professional, legal, valuation, mechanical, insurance, finance or trading advice.
  2. Business users are responsible for carrying out their own due diligence, inspections and compliance checks before relying on a report in any commercial decision.
  3. Unless we have agreed a separate written contract, business users may not resell, redistribute, white-label, republish, integrate, bulk download or otherwise exploit our reports or data.
  4. Where the Service is provided to a business user, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.
Consumer Rights
  1. Nothing in these Terms affects your statutory rights as a consumer.
  2. If you are a consumer, the Consumer Rights Act 2015 gives you certain rights in relation to digital content, including that digital content should be of satisfactory quality, fit for a particular purpose made known to us and as described.
  3. If digital content does not meet the standards required by law, you may be entitled to a repair, replacement, price reduction or refund in accordance with your statutory rights.
  4. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of your statutory rights.
Refunds and Cancellation
  1. A vehicle check is digital content supplied in digital form.
  2. Where you ask us to provide a report immediately, you expressly consent to the digital content being supplied before the end of any cancellation period and you acknowledge that you will lose your right to cancel once supply of the digital content has begun.
  3. By clicking the purchase, buy, pay, download, view report or similar button, you request immediate supply of the report and agree that we may begin providing the digital content immediately.
  4. If you do not want the report to be supplied before the end of any applicable cancellation period, you should not proceed with the purchase or should contact us before purchasing.
  5. We may refuse a refund where a report has already been generated and supplied, unless you are entitled to a refund under your statutory rights or under a separate guarantee expressly offered by us.
  6. If you believe a report contains a material error, you must contact us promptly and provide reasonable evidence of the issue so that we can investigate.
  7. Where a refund is agreed, we will refund using the original payment method unless we agree otherwise.
  8. Initiating a payment chargeback, payment dispute or reversal without first contacting us to attempt resolution may delay investigation and may constitute a breach of these Terms where the chargeback is false, abusive or made in bad faith.
Data Guarantee
  1. Any Data Guarantee, Additional Guarantee or similar protection only applies where it is expressly stated on our website or in the relevant report at the time of purchase.
  2. Any such guarantee is subject to its own eligibility criteria, exclusions, evidence requirements, claim process and financial limits.
  3. Unless expressly stated otherwise, a guarantee does not apply to losses arising from cloned vehicles, incorrect identifiers, false plates, seller fraud, mechanical defects, condition issues, market value changes, commercial losses, consequential losses, or information that was not available to us at the time the report was generated.
  4. Where a guarantee applies, our liability under that guarantee is limited to the amount and circumstances expressly stated in the guarantee terms.
Liability
  1. We do not exclude or limit liability where it would be unlawful to do so.
  2. Subject to the above, and to the fullest extent permitted by law, our total liability arising out of or in connection with any report, whether in contract, tort, negligence, misrepresentation, breach of statutory duty or otherwise, shall not exceed the price paid for the relevant report.
  3. Where a specific Data Guarantee applies, our total liability shall not exceed the amount payable under that guarantee.
  4. We shall not be liable for loss of profit, loss of business, loss of revenue, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of bargain, loss caused by a decision to purchase or not purchase a vehicle, or any indirect or consequential loss.
  5. We shall not be liable for any loss caused by your failure to carry out reasonable checks, verify the vehicle identity, inspect the vehicle, check the V5C/logbook, obtain professional advice or act on warning signs contained in a report.
  6. We shall not be liable for errors, omissions, delays or inaccuracies in third-party data where we have taken reasonable care in obtaining, processing and presenting the information available to us.
Intellectual Property
  1. All names, product names, trademarks, software, databases, reports, layouts, designs, text, data structures, routines, code, processes, copyright, database rights and other intellectual property used by us in delivering the Service are owned by us or licensed to us.
  2. You may not copy, reproduce, redistribute, publish, transmit, display, sell, resell, adapt, alter, create derivative works from, extract, scrape, re-utilise or commercially exploit any material or data obtained through the Service except where we specifically authorise you to do so in writing.
  3. Unauthorised use of our Service, reports, website, data, API, database or intellectual property may be unlawful and may result in legal action.
Accounts, Payments and Access
  1. You must provide accurate information when placing an order or creating an account.
  2. You are responsible for maintaining the confidentiality of your account, login details and any reports purchased through your account.
  3. We may suspend, restrict or terminate access to the Service where we reasonably suspect misuse, fraud, abuse, unauthorised data extraction, payment failure, chargeback abuse, breach of these Terms or unlawful activity.
  4. Prices may change from time to time. The price payable is the price displayed at the time of purchase, unless there has been an obvious pricing error.
Personal Data and Law Enforcement
  1. We process personal data in accordance with our Privacy Policy.
  2. We may share personal data with law enforcement authorities, regulators, courts, payment providers, fraud prevention services, legal advisers or other relevant parties where we are legally required to do so, where it is necessary and proportionate for the prevention, investigation or detection of crime, or where it is necessary to establish, exercise or defend legal claims.
  3. We will not routinely disclose your details to law enforcement solely because you have checked a vehicle, unless there is a lawful basis and a proper reason for doing so.
Complaints and Disputes
  1. If you have a complaint, you should contact us first and provide your order details, report reference, vehicle identifier, explanation of the issue and any supporting evidence.
  2. We will review complaints reasonably and may request additional evidence from you or from third-party data sources.
  3. Nothing in these Terms requires you to use arbitration or prevents you from bringing a claim in a court where you have the legal right to do so.
Law and Jurisdiction
  1. These Terms and your use of the Service shall be governed by and construed in accordance with the laws of England and Wales.
  2. If you are a consumer, you may have the right to bring proceedings in your local jurisdiction depending on applicable consumer protection laws.
  3. If you are a business user, you agree that the courts of England and Wales shall have exclusive jurisdiction in connection with any dispute arising out of or in connection with these Terms or the Service.
Changes to these Terms
  1. We may update these Terms from time to time. The version applicable to your purchase is the version in force at the time you place your order, unless a change is required by law or relates to ongoing use of an account, API or subscription service.
  2. If we make material changes, we may notify users by updating the version number, posting a notice on our website or using any other reasonable method.

Version: 202606.0101